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MESSY MINDS COLLECTIVE
PRIVACY & CONFIDENTIALITY NOTICE
Effective Date: February 2026
Business: Messy Minds Collective
Coach: Fiona Waters
📞 0485 025 915
📧 [email protected]
📍 Shop 5 / 342 George St, Deniliquin
🌐 https://messyminds.co/
PURPOSE OF THIS NOTICE
This Privacy & Confidentiality Notice explains how Messy Minds Collective collects, uses, stores, and discloses personal information, and how you can access that information.
Messy Minds Collective is committed to protecting your privacy and handling personal information in a respectful, transparent, and lawful way.
This notice is provided in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
OUR LEGAL RESPONSIBILITIES
Under Australian privacy law, Messy Minds Collective is required to:
Take reasonable steps to protect your personal information
Use personal information only for its intended purpose
Ensure information is accurate, up to date, and stored securely
Provide access to personal information upon request (subject to legal limits)
We may update this Privacy Notice from time to time. The most current version will always apply and will be available upon request or via our website.
WHAT INFORMATION WE COLLECT
As part of providing ADHD coaching services, we may collect personal information such as:
Your name, contact details, and billing information
Intake forms and coaching goals
Session notes relevant to coaching support
Communication records (email, messages, scheduling)
Messy Minds Collective does not provide medical or therapeutic services and does not collect medical records in the way health practitioners do.
HOW YOUR INFORMATION IS USED
Your personal information is used only for purposes directly related to coaching services, including:
Delivering coaching sessions
Managing bookings and payments
Communicating with you about services
Improving service delivery
Your information will not be sold, shared, or disclosed without your consent, except where required or permitted by law.
DISCLOSURE OF INFORMATION
Your information may be disclosed without consent only in limited circumstances, including:
Where required by Australian law or court order
Where there is a serious threat to life, health, or safety
Where mandatory reporting obligations apply
For administrative or business operations (e.g. secure booking or payment systems)
Where possible, only the minimum necessary information will be disclosed.
CONFIDENTIALITY LIMITS
Coaching confidentiality is not the same as medical or legal privilege.
Confidentiality may be broken if:
There is a serious risk of harm to you or others
Disclosure is required by law
Mandatory reporting obligations apply (e.g. child safety)
ACCESS TO YOUR INFORMATION
You have the right to:
Request access to personal information held about you
Request corrections if information is inaccurate or incomplete
Requests must be made in writing. We will respond within a reasonable timeframe (usually within 30 days).
In some circumstances, access may be limited or refused in accordance with the Privacy Act. If access is refused, reasons will be provided in writing.
STORAGE & SECURITY
Messy Minds Collective takes reasonable steps to protect your information from misuse, loss, unauthorised access, or disclosure.
Information may be stored:
Electronically (secure systems and devices)
In limited paper form (securely stored)
PRIVACY COMPLAINTS
If you have concerns about how your personal information is handled, you may contact:
Fiona Waters
📞 0485 025 915
📧 [email protected]
📍 Shop 5 / 342 George St, Deniliquin
We take privacy concerns seriously and will respond promptly.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
ACKNOWLEDGEMENT
By engaging with Messy Minds Collective, you acknowledge that you have read and understood this Privacy & Confidentiality Notice.
NOTICE OF PRIVACY PRACTICES UNDER HIPAA
The purpose of this notice is to inform you about how medical information about you may be used and disclosed, as well as how to get access to that
information. Please read it thoroughly and will full attention.
Our Legal Duty
According to the law, I/we (change to fit you) must:
• Maintain the privacy of your Protected Health Information (PHI).
• Provide you with information about your legal rights and our privacy practices.
Additionally, we are allowed to:
• Amend our privacy practices and this notice at any time, as long as the changes are permitted by law.
• We will, however, update this notice before changing our privacy practices.
Your Protected Health Information
Your medical information will not be used or disclosed without your written permission, unless required by law. By writing to us, you may revoke your
authorization. Using or disclosing your information for treatment, payment, or health-related operations does not require your consent.
Your PHI may be used and disclosed for treatment and billing purposes without your consent. Information may be given to office staff, insurance
providers, business associates, etc., when appropriate.
Other Disclosures
• If you need emergency treatment, your consent is not necessary if I attempt to obtain it afterward.
• When compelled by federal, state, or law enforcement officials to use or disclose your PHI, I may do so without your consent
• Your personal information may be disclosed if it coincides with the Mandatory Reporting Laws of my state, which normally refer to threats
to someone's safety, health, or welfare.
What Rights Do You Have Over Your PHI?
• You are entitled to see and obtain copies of your protected health information. All requests must be in writing, and responses are provided within (TIME PERIOD). In place of a full report, you may receive a summary. You will be charged ______ per page for copies of your PHI.
• If you request a list of the disclosures I have made, it will be provided within 60 days. Records of disclosure are kept for six years excluding law enforcement records or items for which consent has already been given. PHI you provided is subject to amendment under your consent. Any information that you think needs to be corrected or added can be requested by you. You must submit your request and the reason for it in writing. You may receive a written denial if I conclude that the PHI is:
• Complete and accurate
• Information that cannot be disclosed
• Not included in my records
• Authored by someone else.
Privacy Complaints
You can reach me directly by phone at (YOUR PHONE #), by email at (YOUR EMAIL ADDRESS), or by mail at (YOUR ADDRESS). It is required to provide this information to clients receiving psychotherapy under AB 630, Chapter 229 of the Statutes of 2019. The Notice of Privacy Practices (NPP) requires me/us (YOU CHOOSE) to state that you are entitled to notification in the event of a breach.
Helping messy minds find their magic.
Practical tools, honest stories, and vibrant art - created for ADHD and creative minds who want to thrive outside the box.
Coach, artist, and lifelong creative thinker
Hi, I'm Fi!
I help neurodivergent minds find clarity, calm, and confidence through creative coaching, writing, and art.
As a teacher, parent, and late-diagnosed ADHDer, I know how messy life can feel when your brain doesn’t play by the “rules.” My work is all about helping you build trust in your own way of thinking - and creating a life that feels like you.
Your brain’s not broken. Let’s find what works for it.
with practical tools, emotional support, and strategies that actually work in real life
I offer ADHD coaching and creative tools for people ready to try differently.
Coaching spaces are now open - you can have a chat with me anytime.
Helping messy minds find their magic - one doable step at a time.
For people who think differently to finally feel seen, supported, and celebrated.
MY BOOK: Finding Granny
A story about change, connection, and finding our way back to love.
It’s a reminder that connection doesn’t disappear when things look different - it just finds a new way to shine through.
Finding Granny is for families navigating change, for teachers helping kids build empathy, and for anyone who’s ever had to rediscover someone they love.
SCHEDULE
Workshops for Neurodivergent Adults
Calm in the Chaos: ADHD Tools That Actually Work
July 07, 2026
From Overwhelm to Action
Learn how to break big goals into small, achievable wins, using systems designed for brains that crave simplicity.
July 26, 2026
Reclaiming Time & Energy
July 29, 2026
Art for Busy Brains: A Creative Recharge
Aug 07, 2026
Stories That Stick: Sharing Lived Experience with Confidence
Aug 17, 2026
SCHEDULE
Workshops for Neurodivergent Adults
Calm in the Chaos: ADHD Tools That Actually Work
July 07, 2026
From Overwhelm to Action
Learn how to break big goals into small, achievable wins, using systems designed for brains that crave simplicity.
July 26, 2026
Reclaiming Time & Energy
July 29, 2026
Art for Busy Brains: A Creative Recharge
Aug 07, 2026
Stories That Stick: Sharing Lived Experience with Confidence
Aug 17, 2026
LET'S FIND YOUR FLOW
Messy Minds collective
Practical tools, honest stories, and vibrant art - created for ADHD and creative minds who want to thrive outside the box.
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